Shipping policy

Last updated: 18 Sep 2026

Paw Harbour ships pet gear to addresses across New Zealand, with free tracked shipping on every order and no minimum spend. We are committed to providing an awesome shipping experience, making the process as clear as possible.

Shipping costs

Standard tracked shipping is free on all New Zealand orders, with no minimum spend and no rural surcharge. We don't currently offer an express or courier-upgrade option.

Where we ship

We currently ship to addresses throughout New Zealand only, including rural delivery addresses. We don't ship to Australia or internationally at this stage.

Deliveries to the Chatham Islands, Great Barrier Island and Stewart Island may take longer than the estimates below.

Delivery timeframes

Stage	Timeframe
Order cutoff	4:00pm NZT - orders after this are processed the next business day
Order handling	1–3 business days
International transit and customs clearance	8–15 business days
Delivery within NZ	1–3 business days (metro), 3–6 business days (rural)
Total estimated delivery	12–22 business days

Business days are Monday to Friday, excluding New Zealand public holidays. These are estimates, not guarantees.

Carriers

Your order travels on two legs: international freight from our supplier via (carrier, e.g. YunExpress / 4PX / CJPacket), then final-mile delivery within New Zealand by (NZ Post / CourierPost / Aramex NZ). Your tracking number covers both legs.

GST, duty and border charges

All prices shown at checkout are in New Zealand dollars and include GST where it applies. You won't be asked to pay customs duty or additional GST when your parcel is delivered.

Biosecurity checks

New Zealand has strict biosecurity rules, and some pet products — anything containing animal-derived material, untreated wood, plant fibre or edible treats — can be inspected, held or destroyed by Biosecurity New Zealand on arrival. We screen our range to avoid this, but if a parcel is held or destroyed at the border we'll refund you in full or send a replacement, your choice.

Tracking your order

You'll get an email with your tracking number within 24 hours of your order being dispatched.

One thing worth knowing: tracking often shows no movement for 7–10 days while your parcel is in international transit. This is normal and doesn't mean anything is wrong — updates resume once it lands in New Zealand.

Delays

Delivery estimates can be affected by things outside our control, including customs and biosecurity processing, weather, carrier backlogs, public holidays and peak periods such as Christmas. We'll let you know if we become aware of a significant delay affecting your order. You can also alway contact our customer service team.

Wrong or incomplete addresses

Please check your delivery address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll correct it if the order hasn't been dispatched. Once a parcel has shipped we can't redirect it, and parcels returned to sender due to an incorrect address may incur a reshipping cost.

Changes to this policy

We may update this policy from time to time. Any changes take effect when posted here, with a revised "last updated" date. Orders already placed are covered by the policy that applied at the time you ordered.