About Us

At Paw Harbour we all know how annoying it is when our pets chew through their stuff and we have to keep buying new things. Like, who hasn't had to replace a harness multiple times because their dog just loves to chew? It's frustrating and expensive. That's why the pet store in Paw Harbour was created - to sell gear that lasts and doesn't break the bank. The idea is simple: you should be able to buy something for your dog or cat and have it last for more than just a month. You shouldn't have to keep shelling out cash for new stuff all the time. At Paw Harbour, they want to help you buy once and then focus on the fun part of having a pet, not constantly replacing their equipment.

We've got all the essentials for your pet - like harnesses, collars, leads, comfy beds, and fun toys. And, of course, we've got all the grooming tools and travel gear you'll need too. When we're picking out products to sell, we're really fussy. We only choose things that we'd be happy to use for our own pets. If something doesn't meet our standards, it's gone. On each product page, you'll find easy-to-follow sizing guides. This is really important, because a harness that doesn't fit right is no good to anyone. We want to make sure you get the measurements just right, so you don't have to go through the hassle of sending things back.

We've got you covered with free shipping on all orders in New Zealand, no matter how much you spend. And if something doesn't quite fit or arrives faulty, don't worry - we'll fix it for you without any hassle. Just check out our Returns & Refunds Policy to see how it works. Got questions about sizing, your order, or whether a product is right for your pet? Just shoot us an email at info@pawharbour.co.nz and one of our team members will get back to you. We're here to help, and we want to make sure you and your pet are happy with your purchase.

Our Contact Information:

Store Address: 114 Avonhead Road, Christchurch, Canterbury 8042, New Zealand

Store Email: info@pawharbour.com

Store Phone: +64 3 669 8870

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (NZST)

We do our best to reply to your email within 1 to 2 business days.

Or send us a message here!