Billing Terms & Conditions

Last updated: 18 Sep 2026

How paying at Paw Harbour works, and what happens if something goes wrong with a payment.

How you can pay

Cards — Visa, Mastercard, American Express
Digital wallets — Apple Pay, Google Pay
PayPal
Afterpay
Bank transfer — bulk orders only, email us to arrange it

Everything is charged in New Zealand dollars (NZD).

When you're charged

We take payment at checkout, in full, before anything moves. Your order isn't confirmed and nothing gets packed or shipped until that payment clears.

If a payment declines, the order simply doesn't go through. You'll see it at checkout and can try another method.

Pricing

Prices on pawharbour.com are in NZD and include GST where it applies. Shipping is free on all New Zealand orders, so the price you see on the product page is the price you pay.

We can change prices at any time without notice, but never on an order you've already placed.

Keeping your details safe

Our checkout runs over SSL encryption through, a PCI-compliant payment gateway.

Your card number never reaches us. We can't see it, we don't store it, and there's nothing on our end for anyone to steal.

Refunds and chargebacks

Refunds follow our Returns & Refunds Policy and go back to the card or account you paid with.

If a charge looks wrong to you, email customer service team before you contact your bank. We can usually sort it out the same day, whereas a chargeback locks both of us into a process that takes weeks.

We do dispute chargebacks we believe are fraudulent or unwarranted, with delivery tracking and order records as evidence.

Fraud checks

We may hold, refuse or cancel any order that trips our fraud screening, and we may ask for ID verification on high-value or flagged transactions.

If your order gets held, we'll email you. It's usually resolved quickly and often comes down to a billing address that doesn't match the card.

Updates to these terms

We may revise these terms from time to time and the date at the top shows when we last did. The version live when you place an order is the one that applies to it.